New Member
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4 Messages
Sunday Ticket Student Log in issues
i can log in on my computer and only my computer. any other place i try to log in (xbox, phone, apple tv) i get the error message "We couldn't find this email address and password combination on file. Please try entering your info again." I've already tried to reset the password and it was no help.
Its very aggravating because i was assured by support last week that it would fix itself by the start of the season. So now i cannot watch the game because it only works on my computer and I'm not at home.
charlesandmarcie
New Member
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2 Messages
4 years ago
Same issue here 👹
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parcival
New Member
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4 Messages
4 years ago
(Edited per community guidelines), let me know if you get it figured out. ill post here if i get some useful info from support.
(edited)
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @charlesandmarcie Here to help!
Thanks for bringing this to our attention.
For we can assist you, let's create a new post so, we can start from there.
Daniela, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @parcival
Thank you so much for bringing this to our attention. Please create a detailed post from your profile and we will get it from there, that way we can take a closer look.
Thank you.
Luisa, DIRECTV community specialist
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parcival
New Member
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4 Messages
4 years ago
i did you just replied to it duh
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @parcival, here to help.
Please uninstall and install the app, let's make sure to have the latest version of the app and software.
Share with us how it goes.
Thank you.
Luisa, DIRECTV community specialist
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parcival
New Member
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4 Messages
4 years ago
it did not help. i deleted app, reset phone then redownloaded it.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @parcival, thanks for letting us know.
In this case we want to ensure we give you the appropriated information. We highly recommend you to call our NFL SUNDAY TICKET TV team at (888) 778-8806 Monday-Sunday 8:00 a.m. - 3:00 a.m. ET, they will provide the best resolution.
Thank you.
Luisa, DIRECTV community specialist
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