Suspensions

Oh, and these suspensions happen like 10 days after i pay my bill, so i never expect it

@tbulko1 if you have confirmed your payment method for DIRECTV services, then you will need to reach out to the retention department. Call DIRECTV (number in my greeting) and tell the robot 'cancel' to be sent to a real retention agent. On call, let them know that your payments are never counted toward your account and that your account is constantly suspended. Tell them that you will be cancelling if the payment will continually result in suspensions. They will take your concern seriously compared to a regular agent that claims to have 'noted' details. 

As this is a public forum, we are customers just like you who can't do much other than recommend a call to retention or verification of your payment method.

Hello, @tbulko1. Thank you for bringing this to our attention.

Let's take a closer look at the suspension of your service, we're committed to help in the best way possible.

To get started, please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums). We'll be here to help.

David, DIRECTV Community Specialist

They are terrible, my service was interrupted last month because DirecTV people do not thoroughly communicate with one another, after a heated exchange on the phone they admitted fault and restored my service...now there blaming Tegna for channel removals...I call (Edited per community guidelines) it's DirecTVs problem and they NEED to compensate the customer on there bill for removal of channels, I don't care for any fine print in a 2yr contract either...we already pay outlandish amounts for satellite TV that most channels in there lineups are trash.....another example of a huge billion dollar company giving it to the man, all it takes is the customers to unite against this conglomerate company and force there hand to give customers discounts from removal of channels.

Because Tegna did remove the channels to DTV.  DTV has no control over what the channels send them.  That clause about channels and programing being subject the change at anytime is in the TOS you agreed to.  DTV is still giving a $10 credit to those that apply for it.