Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

New Member

Thursday, August 6th, 2020 3:53 PM

System won't let me reset account passcode

I have been trying to reset my passcode, but when I go to put in my SSN and zip code, it wouldn't let me reset it.

Community Support

 • 

255K Messages

5 years ago

Hey @thanhtang,

 

We are here to help with your passcode reset. Did you initially set up a passcode?

 

If so, you can follow these instructions on how to change your passcode.

 

Let us know if this helps.

 

 

Max, AT&T Community Specialist


NEED HELP?