3 Messages
Voluntarily Suspend Account scam
In February I tried to cancel my account. The customer service rep kept me on the phone so long that I finally relented and agreed to voluntarily suspend my account. I have been getting bills for $0 for the last 10 months. Then this month I get one for over 100% more than I was paying. No notice that the service was being reinstated. I have not used the service since February. They would not credit my account nor cancel until the end of this billing cycle (mid January) thereby obligating me to pay for a service I am not using. What a scam. If you want to cancel your service, just cancel it even though they make it really hard to do.
DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
We are sorry you had this experience with customer service. We want to turn this around for you. Let's meet via PM to further assist you. Juan, DIRECTV Community Specialist
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jp314
3 Messages
11 months ago
The last 24 hours have made this situation even worse. Back and forth and back and forth messages and phone calls from "customer service". Each indicating a willingness to help but then the only solutions offered involve reactivating my account. No thank you.
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DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
We understand that going back and forth is not the ideal experience. We will continue assisting you via PM, let's meet there. Juan, DIRECTV Community Specialist
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jp314
3 Messages
11 months ago
Appreciate the advice!! I certainly plan to file a BBB complaint. I have received messages from 4 separate customer service representatives all saying they want to help but offering no helpful alternatives other than reactivating my account. Most of the messages are very scripted as expected but one in particular language that was quite aggressive using the terms "be aware" and "think carefully".
As for the offer above from DirecTV to continue the conversation via PM....no thank you. I prefer to be transparent and for others to see the issue and lack of service.
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