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Tuesday, September 19th, 2023 2:58 PM

What is going on? Genesis???

Ok, I’m up for it ; however, when I asked if they will continue to offer a channel (like Bally’s) where I can watch Dallas Stars play, I get a “sure.l?”  But “no guarantee.”  Ok, you want me to commit to you for 12 months, but you cannot commit to me that your programming will include the Dallas Stars (main reason I’m with DTV to begin with)?  Why should I commit???? If I pay $, I should get a guarantee. This isn’t gambling - this is life/commitment!!!!! (Edited per community guidelines) is wrong with this world! And to start with, the original call ended up somewhere where English isn’t their first language, and when asked where they’re located, I get the “we’re not allowed to disclose…” (Edited per community guidelines). (Edited per community guidelines) is going on???

Community Support

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20.3K Messages

9 months ago

Apologies for the customer service experience. DIRECTV is committed to providing great TV service and a good customer service experience. We want to make this right. Please send us a DM so that we can discuss options. Jessica, DIRECTV Community Specialist

ACE - Expert

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20.6K Messages

9 months ago

As TV providers do not own the channels, those channels and their programming can change at any time. It is impossible to guarantee a channel stays for the length of your service agreement. A carriage agreement between TV provider and channel owner doesn't have an expiration per customer.

If you are in Choice or above you get your in-market Regional Sport Networks (RSN) for your local teams. To check if the team/channel is in-market: www.directv.com/rsn

If out-of-market then you watch on the seasonal subscription instead (season-dates only), such as NHL Center Ice.

Agent at most can give the State where they are located (unless that has changed). But beyond that for safety/security it is not information available for customers. As a note, there are many in-country employees where English wasn't their first language, or their family uses the home language at home a lot.

(edited)

ACE - Expert

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20.6K Messages

9 months ago

Simply put, no TV provider can guarantee that any channel will always be there. If an agreement comes up between TV provider and channel owner, and a new agreement isn't reached, those are the breaks.

Each TV provider has a clause that covers that. For your reading:

https://www.directv.com/legal/directv-residential-customer-agreement/

Our Programming Changes. Many factors affect the availability, cost and quality of programming and may influence the decision to raise prices and the amount of any increase. These include, among others, programming and other costs, consumer demand, market and shareholder expectations, and changing business conditions. Accordingly, we reserve the unrestricted right to change, rearrange, add or delete our programming packages, the selections in those packages, our prices, technologies used to deliver the Service, and any other Service we offer, at any time.


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