2 Messages
What is owed after cancellation
I allowed my DirecTV service to be suspended because my TV wasn't working and I wasn't using the service. I formally cancelled my service a few months later, but was told there was a significant past due balance. It seems they want to charge me for the months that the service was suspended, even though they did not provide any service. It is generally accepted that a company can not charge for a service that it does not provide, so how do I clear this up?
shannon02
ACE - Expert
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20.6K Messages
11 months ago
If the service was suspended because it was past due then you have to pay the full amount. DTV has no way to know if you are using the service or not unless you call to suspended it from 1 to 6 months per year.
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jeh0123
2 Messages
11 months ago
Maybe suspended isn’t the right term. I didn’t pay my bill so therefore had no service. I can understand owing whatever was due up to that point, but not beyond. They absolutely do know exactly when I stopped using the service because they turned it off. I was way past my contract end, so why would they continue to add to the bill?
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shannon02
ACE - Expert
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20.6K Messages
11 months ago
DTV is a subscription that you pay for until you cancel it, being suspended for past due doesn't change that.
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