Contributor
Why is customer service so terrible since AT&T took over?
I have been an Direct TV customer for 22 years! I bought a new house and made an appointment 3 weeks in advance for August 31st. 2019. I called around noon and they said they would be there at the new house noon - 4:00. No one showed up so I called again at 4:00. I spent the next 1.5 hours being shuffled around with them saying they couldn’t find the order to the supposed manager saying that we didn’t have anyone available so we can come Sept. 12th or later. This is how they treat a long term customer.....? Some folks are saying that it has always been that way but I disagree. I always had prompt and courteous service in the past and now they seem to think that I don’t have any other options. I hate to see this happen to what was a good provider of a great service!
Doug
mikey1953
Scholar
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14 Messages
6 years ago
@dwycoff
I agree Doug, AT&T has spread themselves too thin, too much time, effort, and money is being spent on "New Customer Acquisition" Which of course is going to be fruitless because they can't even keep their new customers satisfied. For some reason they seem to think if they acquire enough customers it will cushion the blow of losing long time customers. They need to increase their customer service staff and spend the money where it will make a real difference. By taking care of their loyal customers, they will be securing a strong bottom line which will hold the company up in tough times. The times are fixing to get tough, especially when Verizon finishes their plans for a super network. That's just one mans opinion For what it's worth I hope this helps.
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