Contributor
Worst customer service experience ever
20+ year customer here. Paid my bill every single month for those 20 years. During the merger a few years back between DirecTV and Verizon to the OneBill a payment got lost. After back and forth between both there was no resolution. We continued paying our bill every month but the $148 remained on our account. Ok fine it'll just stay there. That is until AT&T took over and we came home one day to no service. I called, chatted, emailed, sent bill copies...etc. No resolution so we canceled services after being loyal customers for TWENTY YEARS.
But it gets better, after the cancellation they agree to settle the bill!! I have 3 copied chats where they agreed to adjust the $219 final bill to $71. Hilarious and great right? Wrong.
These conversations began in Sept. It is Dec. I exaggerate not that I discussed this bill 10+ times through chat with saved chats confirming the settled amount. I called 10+ times and sent over the payment dispute and was even provided with an email address to send my proof of payment. I have had a "supervisor" "resolving" the issue more times than I can count. I have talked to probably every department at At&t by now.
The end result? I havent been able to login to the account for over a month now to continue to try to resolve. My last telephone conversation was with accounts receivable who was currently working on the account and would call once finished. No call. Just a letter today stating it was sent to collections. Thanks alot since I have otherwise great credit.
In my 37 years of life this is single handedly the worst customer service experience and slap in the face to loyal customers i have ever seen.
DirecTV take it from a long time customer that youve made a huge mistake joining forces with at&t
TommyCollins
Teacher
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14 Messages
5 years ago
I know exactly how you feel! Sounds like my problem and everyone else that has posted! The customer service is absolutly rediculous! Seems to me that if all the dissatisfied customers got together and dumped AT&T/DirectTV that there might be only 2 or 3 left! LOL! I've already decided to switch all my services and hope that more people do the same. AT&T was such a great company until the last several years. I still think that their customer service people must be trained to lie, transfer, put off, and make promises until you get tired of calling. If you read some of my previous posts, you will see that I have taken it to the top, but customer service still get worse! Good luck with your problem!
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mfelton
Contributor
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1 Message
5 years ago
You have stated my feelings exactly. Over the years I have had so many issues that after repeated calls and wasted time never get resolved until you are at the brink of insanity. Frist iphone took over three months to get resolved and only by having my daughter speak on my behalf. Internet issues spent 3 hours on the phone only to have no internet connection at all. Cell phone bills never were correct every month the statements were different amounts trying to get a straight answer as to why forget it. Finally switched wireless carriers. Thought Uverse was the worst ever until AT&T took over Direct TV! Holy cow! Loosing our local NBC coverage due to a dispute during the NFC & AFC play off games? Most recently lost CBS, channels are removed without notice, bill goes up another $30.00 no notice after you have already been dinged when your contract ended. The list goes on & on. Apparently AT&T is ok with having the worst customer service than any other company otherwise the might care about customer loyalty!
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Deedee47
Teacher
5 years ago
Terrible customer service
1
hamolton
New Member
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1 Message
5 years ago
Taking your advice going to their competitor and taking as many people as possible with me.
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