Your direct TV app is useless when trying to update paperless payment method?

Comment: your direct TV app is useless when trying to update paperless payment method. I've spent the last 3 hours trying to accomplish this. My expectations for a multi billion dollar company are a bit higher then what you seem to be able to deliver. 

Automated website systems are designed to decrease the need for human expensive staff to handle routine tasks. However, my experience is that your website is so screwed up that you must use more staff expenses to handle the errors and correction caused by your website ineffectiveness. Now I know you'll apologize for the inconvenience. perhaps even sincerely, and then forget about and go on. Sad truth you are driving customers away. Most must just give up....Me, I may change to another company with, lol,  likely the same poor service.