Mentor
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31 Messages
4k connectivity
I just bought an Amazon Fire 4k43N400A LCD TV. I have a DTV HR54-200 connected to it but when I try to access channel 105 4k it says the location is not compatible. Whats the fix since the TV is 4K.
Mentor
•
31 Messages
I just bought an Amazon Fire 4k43N400A LCD TV. I have a DTV HR54-200 connected to it but when I try to access channel 105 4k it says the location is not compatible. Whats the fix since the TV is 4K.
Accepted Solution
shannon02
ACE - Expert
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21.1K Messages
14 days ago
The HR54 can't output 4K none of the Genie's can, you need a C61K mini client that is wired only or the C71WK mini client connected to the 4K TV.
(edited)
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DIRECTVhelp
Community Support
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255.1K Messages
14 days ago
We're sorry you're having issues accessing 4K content, @Sport9898. We have a specialist available to take a closer look. We're sending you a DM. John, DIRECTV Community Team
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