722 recurring error

Mine started yesterday also. Called and the resend authorizations. Given that several people have the exact same issue, seems like a DirecTV issue. I spent an hour, 30 minutes on hold and 30 with a person. Given that my personal rate is $100/hr I figure with the call today, I should get 1-2 months free. Going to call Dish today as in 1 1/2 years the card, the DVR, and 2 genies have gone out, time to drop. Still under contract, but they have not upheld their part, so that should not be an issue.

Mine started 11/2 as well. It's now 11/4 and three straight mornings where I have to get online and do the "Refresh receivers". But I don't have to do anything else: About a minute after I hit the refresh button all receivers just start working fine again. Still a pain to have to do that every morning!  Sounds like a bug AT&T introduced 11/1.  

I've been in the same boat 722 every morning, it's ridiculous!

Same here! Having to call Directv to reset is terrible.  Now they want to charge me to have someone come look at my equipment for their problem! This internal Directv issue needs to be fixed!

Ya I've been doing the same thing every morning. So I added the proper webpage to refresh receiver to my BM toolbar. This would be a great place for DTV respond, but where are they?

Adding my name to the list of people who have had do to this for three straight mornings!

This is the 4th day fo me. It is very frustrating having someone tell you that you are doing something wrong when you know it is AT&T. They tried to charge my wife  $100 when she called. I then called and had them reset and that lasted an "AT&T" day. Insert your own explicative in place of AT&T. Added to the fact that when it does work, 1 of the 2 genies won't. It keeps saying "Invalid Pin". Will be speaking with Dish today.

I've tried to add my other rooms' boxes and it ends up in an "Invalid Pin" The issue has to do with their software not acknowledging the DVR, so if that has issues, it can't add another box. It is an AT&T issue and they just plain won't admit it as they will have to credit the users. They are the PG&E version of cable TV, northern California reference.

You have to refresh your main box first here AT&T Troubleshoot & Resolve that should get your channels back then you may have to re-add the other satellite units later via whole-home on your genie

dtvstinks366, I have called and had AT&T refresh. That worked for a day. I have "refreshed" the past 3 days and every morning I receive the error. It is a nationwide problem. While it may work for some, because AT&T is correcting it from their side, it still may not work for others that AT&T has not gotten around to yet. I've been involved with some sort of computer support for 25  years. The question I would now ask is if it worked, where are you located? It may be that AT&T is starting on the east coast and moving west. I'm in Northern California, near Sacramento and it is still not working, permanently.

It feels so good not to be alone! I've been dealing with this same issue and have done every single step online. It's only a quick resolve. It's not even a resolve on my end because this "issue" has taken away all of my other receivers stating that I have no other client options. I have restarted / reset dozens of times and having to wake up with no TV is not where it's at. Then when I get off, I spend majority of my time restarting / resetting and to have to keep doing it over the past few days is horrible! When I called in, the rep suggested that I reset the receiver... 😐

 

DirecTV, please fix this issue. This is ridiculous and it has conveniently happened at the most inconvenient time. It's cutting into my football!!!

The support person I just spoke to about my 3rd day of this error says its a nationwide issue and engineering is working on it. She said they had 800 calls in the queue for this.

She confirmed that you cannot fix this issue yourself (once support closes you have to wait until the next day). They have to reauthorize the receivers which is why the refresh doesn't fix anything.

-Robert

About the 722 code:
Friday: 11/1/2019

Directv under ATT has become a poor choice for TV. I wrote twice to FCC and they have ATT call me about my complaint about freezing and poor picture on my TV. Say said that is normal, end of story 2X.

Today we talked to someone for over 2 hours on this FRI trying to fix our not working reception box . They said it would have to be would be fixed on their end and call us back. 4 hours later called in and the same no fixes; but we got actions to get a repair time (this was Fri) for Sat 8-12 in the morning. At 10:50 on Sat they called and canceled our Appointment. The wife called in and the hung up on her. Now have been on the phone over 30 minutes waiting for tech support! More on this later. no TV for about 48 hours!!

Saturday 11/2/2019
And so the story is now: there are to send a tech on Sunday between 12 & 4 PM. However, the reason they canceled Saturday's call was the tech scheduled to come to our home did not have the equipment needed to exchange for our broken ones!! How come they didn't send another one?? Waiting for a Sunday call. Meantime...!

Sunday 11/3/2019
# 3 Installment: Sunday, no show, why, because no one called us to confirm the appointment. So now we wait for Monday between 8 am - 12 pm.

Monday 11/4/2019
Okay, #4 At about 8 AM we called to ensure they were coming today as scheduled.. the answer was NO!! After 45 minutes on the phone getting to a "Tech" person, who was very kind" it appears to him that we were put on the list, but due to lack of Service people, are name was slowly coming to the top!! Not good enough and he put us on a list for Tues 8 am to 12 PM and assured this was to work. Within 10 minutes another person called to confirm the work order. Is that hopeful? well, they said I should get an email with the info...as on this message, no email has shown up. I know my email is good as I checked the web site 2 days ago. So, we wait to see what happens on Tuesday!!

Monday 11/4/2019
Late Monday evening a call came to confirm the repair by a service person for Tuesday. Great, wait and see if this really happens!! No email as of this time. I think the 1st call was by accident they called after scheduling with a Tech for Tuesday!!

We certainly do at this point have got a run-around and poot customer support.  No TV Fri, Sat, Sun, and Mon, so far.  Yes, we got a $25 Credit, that about all!!

Error Code 722: Service Expired, so when the bill is due just write back since you think my service is expired, I'm under no obligation to pay you. Let's start a boycott on paying DirecTV next month and see how fast this "issue" gets resolved. A week to track down a bug is, 604799 seconds too many. DirecTV you have failed!