Contributor
•
3 Messages
771 taking over...
For 3 months after initial install no sign of 771 issues. Now more and more channels unusable due to 771 return codes. Call to tech support walked through the usual subjects, result was a request for me to order on-site support. They weren't interested in the details below, but perhaps by posting this I can get a "we'll that's your problem right there". Not knowing what I should receive but the low numbers on some (excl 0) make me suspicous. One main receiver and 2 genie slaves. Some coax replaced inside to see if any change (no). This is the satellite scan output:
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 85 88 83 0 84 94 83 94
9-16 85 87 83 0 85 95 85 95
17-24 86 0 83 100 85 95 85 95
25-32 83 56 82 60 85 95 83 95
Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 0 0 0 0 0 0 NA NA
9-16 NA NA NA NA NA NA 0 0
17-24 0 0 44 0 0 0 0 0
[Note: these can be very slow to appear]
Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 52 32 43 24 54 36 44 25
9-16 54 37 47 27 56 37 N/A N/A
[Note, these can be very slow to appear]
Satellite transponders (14 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 0 0 0 0 NA NA NA NA
9-16 NA NA NA NA NA NA 95 0
17-24 58 40 0 0 0 0 91 79
[Note, these can be very slow to appear]
Satellite transponders (16 total at 103º(ca))
[National HD channels beamed from D12 satellite]
1-8 NA NA NA NA NA NA NA NA
9-16 34 0 33 0 32 0 25 0
17-24 0 0 25 0 27 0 23 0
Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels beamed from D10 satellite]
1-8 60 42 52 34 58 43 50 34
9-16 58 43 53 38 60 44 NA NA
17-24 NA NA NA NA NA NA NA NA
Satellite transponders (9 total at SWM)
[You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
1-8 95 95 95 95 95 95 83 83
9-16 83 NA NA NA NA NA NA NA
Thanks for your time - Greg
Accepted Solution
dcd
Expert
•
20.7K Messages
12 years ago
If you do try to fix this yourself, the first thing you should do is check the dish mast for plumb using a level. Even if everything is tight, a fresh install on a shingle roof can sag as the shingles compress and all the HD signals will go South, which is your case. The mast can be plumbed by adjusting the two diagonal braces.
0
0
litzdog911
ACE - Sage
•
46.4K Messages
12 years ago
Your dish has moved out of alignment. Perhaps the installer didn't tighten everything down properly. Best to have a service tech come and realign the dish for you.
0
0
azcat1990
Contributor
•
3 Messages
12 years ago
Thanks, that confirms my suspicions. So much for free installation... Though just out of principle I will probably try to fix it myself.
0
0
litzdog911
ACE - Sage
•
46.4K Messages
12 years ago
Since you're just barely past the 90-day installation warranty, perhaps they'll come fix this for free. You should certainly ask.
0
0
azcat1990
Contributor
•
3 Messages
12 years ago
Bingo. Thanks dcd.
Went out with a small level and noticed it slightly out of plumb. loosen 4 bolts, shift the mast perhaps 2-3mm, re-tighten and voila problem fixed! Was this close to buying a meter too but didn't. Thanks for the help.
0
0
dcd
Expert
•
20.7K Messages
12 years ago
You're welcome (and good for you). It's sometimes hard to believe that a tiny out of plumb condition can cause such havoc with signal strengths.
0
0