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mrbcd's profile

New Member

Tue, Jun 29, 2021 1:31 AM

after a pause of tv show on direct tv dvr sound does not play when restarted

the dvr is connected to a denon receiver avr-x3700h a samsung tv is being used and the e arc is on

teetertotter

ACE - Teacher

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283 Messages

7 m ago

eArc is turned on in the TV along with eArc turned on the X3700H? Did you check audio settings in TV and the Denon? 

TV and Denon have the latest firmware?   Changed out the HDMI cables?  HDMI Connections might have a quirk?  Unplug and re-insert HDMI Cables?  Are cables of quality and meet 18Gbps or high speed?

I'm just throwing out suggestions.  What have you done, if anything?

(edited)

DIRECTVhelp

Community Support

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13K Messages

7 m ago

We are here to help with your DTV, @mrbcd.

 

Thank you to the ace for the useful information.

 

As they stated, we recommend that you check all of your connections to make sure they are tight and secure and that you check the audio settings on your tv for the device you are using.

 

Let us know what troubleshooting steps you have tried and if this helps.

 

Marc, AT&T Community Specialist

 

 

New Member

7 m ago

What I did was disconnect everything and turned off power then connected the hdmi cable from tv to receiver and turned power on so far everything is ok.

DIRECTVhelp

Community Support

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13K Messages

7 m ago

HI, @mrbcd.

 

Thanks for the update and we are happy that your sound is working on your TV.

 

If you have any other questions or concerns, feel free to reach back out.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

New Member

7 m ago

Yes I did and everything is working as it should. Thank you

DIRECTVhelp

Community Support

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13K Messages

7 m ago

It's our pleasure @mrbcd!

If you need anything else, we're here to help.

Thank you for choosing AT&T. Have a nice day!

Daniela, AT&T Community Specialist.

New Member

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1 Message

3 m ago

Everything works just fine until I pause pause the TV to go get something to drink or whatever and come back and turn it on but there's no sound. If I fast forward and get back to Live TV the sound comes back on. But I shouldn't have to do that just to get sound back on the TV.

DIRECTVhelp

Community Support

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13K Messages

3 m ago

Hi @letsgoracingboys88 Thanks for letting us know your concern, and the steps you tried.

We want to share some troubleshooting steps for the audio/sound issues.

Let us know if that helps!

Sebastian, DIRECTV Community Specialist

New Member

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1 Message

3 m ago

I've recently gotten an issue where if I  pause a show, the picture will cut out. Sound will play if I resume, but there's no video output. It works fine as long as it's live TV but the moment I hit pause to do something quick, the picture is gone and I can't get it back until I reset the reciever.

New Member

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4 Messages

12 d ago

Yeah.  Same thing. We change input sources to something else and back to directv and it works again.

ive also changed to use SAP and it takes five to ten seconds or so and the sound comes on.   Then change it back to English and takes five to ten seconds for sound to come back on

Actually just tested another way.  Unpaused it. No sound.  Went to sound settings and turned Dolby off then back on and sound came on.

definitely a directv software bug that was introduced several months back.

New Member

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1 Message

10 d ago

I’m having the same issue on all my tvs (I have three). If I pause Directv and come back…. No sound. 
It’s not my connections because it’s all the tvs, it’s definitely the Directv. The tvs don’t do it with Netflix or other apps. 
I’ve restarted my receiver with no change. 

New Member

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1 Message

3 d ago

We as well having the same issues. Its been about 2 weeks now. It’s only with the pausing of a show with direct tv. We do not have the issue with Netflix, Hulu or any of the our streaming services. We’ve gone thru every connection and now I see other direct tv users are having the same issue. Any patch or fix for this issue coming out direct tv??

New Member

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4 Messages

3 d ago

It’s definitely a directv bug

for a quick fix, you can click info, scroll to audio/video, scroll to English Dolby audio and click it.

the problem stems from their screensaver. Their latest update must have done something with audio and it messes up Dolby audio.  Simple fix.  Dumb that their testing never found this issue. Even dumber that they haven’t released a fix yet


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