New Member
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4 Messages
Alexa say " having trouble communicating"
My Alexa worked just fine until I got new equipment from DIRECTV. I connected the new equipment to the internet but Alexa say " having trouble communicating". Of course DirecTV is no help and amazon says DirecTV is responsible.
detuch254
ACE - New Member
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5.2K Messages
3 years ago
What new equipment did you receive? What receiver is connected to the Internet and how? (wired via Ethernet or wirelessly)
Do you retry Alexa setup with the DIRECTV skill? What device are you using to set it up?
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LIONS8286
New Member
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4 Messages
3 years ago
Wireless. CK17. Disabled and re enabled skill. Uninstalled Alexa. Re installed
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shannon02
ACE - Expert
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21.1K Messages
3 years ago
That is not a DTV model number but is a streaming box so do you have the streaming or sat DTV service?
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LIONS8286
New Member
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4 Messages
3 years ago
I have a HS17-100 and two C61K -700. The Alexa skill say tge HS17 is able to be used with the skill but the accompaning C61K can be.
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shannon02
ACE - Expert
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21.1K Messages
3 years ago
The HS17 is not connected to any TV so the minis control it.
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LIONS8286
New Member
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4 Messages
3 years ago
I get that. So do you know why alexa can't communicate with them. DirecTV menu shows they are connected to internet.
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