Contributor
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40 Messages
Amazon Fire TV
I have an Amazon Fire TV, but Direct TV does not list this as an acceptable choice for pairing an RC73 Remote. Direct TV doesn't know that this line of TVs exist. When will they update their software to acknowledge that Amazon makes Fire TVs? If not is there any other specific brand that I can use to turn OFF the TV when I turn off the Box?
DIRECTVhelp
Community Support
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18.1K Messages
5 months ago
Hi there. DIRECTV works constantly to give the best service to our customers. It's essential that you can control your devices in the most comfortable way. Your feedback is of great importance to us. I'll make sure to upload your suggestion about the compatibility of the remote with the Amazon Fire TV to our specialized team. Thank you for contacting DIRECTV. Have a great evening. Santiago, DIRECTV Community Specialist
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DanFlak
Contributor
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40 Messages
5 months ago
Well, that CERAINLTY answers that question. /s
Amazon Fire TVs aren't exactly that new. So why is Direct TV not supporting them? The question I asked was if there were some other brand of TV that I could use since DTV doesn't support Amazon where I can sync my remote to use all the functions. I found another brand where all the remoted functions work except when you turn the TV off, the box goes off and then the TV comes back on to show there is no signal.
Excuse the following rant, but I feel like I was brushed off and patronized.
I really don't care that Direct TV cares about all of its customers and is "looking into" providing quality service. That is NOT an answer. It's a mealy-mouth - blow some sunshine in the customer's face and hope they go away.
As I said above Amazon has been around for a while and it isn't a bit player. I certainly HOPE that they are looking to include it. If DTV isn't keeping up with the market and is depending on its customers to do the research for them, then I do have an issue bigger than the one I quoted.
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detuch254
ACE - New Member
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4.4K Messages
5 months ago
The DIRECTVhelp response could have been a bit more descriptive. The Amazon brand itself has not been integrated, and it certainly isn’t a ‘new’ brand of TVs at all, they’ve been around for at least a year at this point.
Being we are customers like you, we would have no clue when/if DIRECTV plans to add such a brand to their list for pairing with the RC73 remotes and Genie/Genie mini/Gemini receivers.
You COULD TRY the TCL brand, as some have said it works great.
More info here: https://forums.directv.com/conversations/directv-equipment/how-to-program-rc73-remote-to-control-amazon-firetv-series-4/62daaaf67a05d965454975ee
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