New Member
•
6 Messages
asked for a service technician and they gave me a 2 month wait period
I'm stuck without channels for 2 months because that's the soonest they can send a technician in Indiana. Is this the best service they can provide? I'm about to cancel service.
detuch254
ACE - New Member
•
5.2K Messages
3 years ago
If you call DIRECTV (number in my greeting below) and say ‘cancel’ to the robot then you will be sent to the retention/loyalty department where a more ‘professional’ assistant will help. Complain and see if you can get a tech out there sooner. If not, your only options are fixing the issue yourself or having a third-party like (ftainstall.com) do it.
If you don’t mind mentioning, what issue do you have with your service? Any error codes? Does it affect all receivers or only certain?
0
litzdog911
ACE - Sage
•
46.7K Messages
3 years ago
Sadly, they simply don't have enough service techs.
0
0
shannon02
ACE - Expert
•
21.3K Messages
3 years ago
You can log into your account to see if there are any cancellations.
0
0