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Tuesday, April 2nd, 2024 3:05 PM

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Audio for OTA channels with LCC stop working after March 12, 2024 Software Update 0x1a4a on H44-500

I created a new forum account to see if this is the reason I can't see a DM from the DirectvHelp account.

After the March 12, 2024 software update 0x1a4a on the H44-500 receiver Over the Air(OTA) local channels from the Local Channel Connector (LCC) have no audio. After tuning they have sound for a brief 1 or 2 seconds before going quiet. Only the navigation sounds of the remote can be heard. Changing to another OTA channel will occasionally have sounds for a brief time then goes quiet again.

A Directv tech came out to troubleshoot. The receiver was replaced with another H44-500 receiver which worked properly at first. After the Software update was applied the OTA channel problem started to happen again. The attached video has audio for the Music choice channel then changing to various OTA channels when sound can be heard briefly during a car sales commercial which stops and remote navigation sounds can only be heard before returning to the Music choice channel which has sound.

This conversation has been merged. Please refer the main conversation:

Audio for OTA channels with LCC stop working after March 12, 2024 Software Update 0x1a4a on HR44-500

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