Bury Direct TV cables

Hello! I recently purchased internet and Direct TV from ATT and my installer added Dish and internet and I am still waiting on my cable lines to be buried. My service was installed on June 20 and I am frustrated because my lines are not buried and I’m having a difficult time cutting my grass. I’m in Hanahan SC. I have called numerous times been on hold for hours and no one is helping. I was even promised a call back from Mary and still haven’t received a call. Please advise! It seems I may need to return to Comcast for this fiasco !