1 Message
C31-700 Issue
Hi,
I need some help with an odd problem. I have a client that has C31-700 boxes. They are using the older RF universal remotes with them and DirecTV had us reset the remote (981) when they were having issues. Now the remote doesn’t work at all. It’s almost like the remote reverted to IR mode and the C31-700 is in RF mode and there seems to be no way of pairing the remote again. The box won’t take an IR command. I can’t get into the menu to change anything on the interface and I’m not able to pair the remote back to the box.
DirecTV tech support was not able to fix it and they even turned around and said the remotes were not compatible even though they are working with the same set up in other rooms.
It’s been super frustrating. Any help would be much appreciated.
shannon02
ACE - Expert
•
20.7K Messages
5 days ago
Have you tried to change from the Genie? There is a post on another forum that says to press and hold the power button for 10 seconds to change the C31 back to IR then reprogram to RF.
0
0
litzdog911
ACE - Sage
•
46.1K Messages
5 days ago
What's your main Genie DVR model number?
What's the remote control model number?
C31 Clients were designed for the older Receiver/DVR model remote, unlike the newer HR44/HR54/HS17 Genies.
0
0