Can not watch shows on HD receiver from WHDVR

The willy nilly approach to resetting seldom produces the desired results.  If you want it to be effective, you need to do it all, and in the correct order.  Don't worry about losing anything, it's just a reset.

First thing to try is resetting the DECA network....it must be done in this order. Before you begin, assure that DHCP is enabled on your router if your system is connected to the Internet.  This is essential.

1. Disconnect AC power from each DVR and Receiver

2. Disconnect power from the DECA BB Adapter (black DECA BB box)

3. Disconnect power from the SWM dish Power Inserter (do you know where yours is located)?

4. Disconnect then reconnect AC power on your home network gateway/router and modem.

5. Wait a few minutes for the router to reset

6. Re-power the SWM Power Inserter

7. Re-power the DECA Broadband Adapter

8. Re-power each DVR and Receiver

 Following that, press and hold the info button on one DVR, then select more system info. Scroll down and check that Internet is listed as connected. 

thanks that worked

For future reference, you can always try a red button reset on all the boxes as a quicker fix.