New Member
Cancelled Service But Said I don't have to return equipment?!
I cancelled service on May 22, received an email notification to confirm the cancellation. Never reveived any kind of direction on returning the equiptment. Called yesterday, June 1, and the rep said that my equiptment is "DNR" - Do not return. She assured me i woudln't be charged, but said she had no way to send me an email so that I have it in writing. She did give me a case number. Has anyone experienced this? I'm nervous of it coming back to haunt me.....
shannon02
ACE - Expert
•
21.1K Messages
5 years ago
Only the HR44/54 Genie and the HS17 Genie2 and the C41/51/61 minis are returnable and you take them to a UPS/FedEx store with your account info to scan them in and keep the receipt. If non returnable you remove the access card and keep it for 30 days in case DTV sends an envelope for it and take the receivers to an e-waste center or go to this website to get a shipping label.
https://www.goodwilldenver.org/dtvcustomer/
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