1 Message
Can't delete and recordings
I am trying to delete recordings and all I get is please wait... than it seems to get stuck. I have to turn off the box to get it to stop and to be able to watch TV. The dvr won't erase any recordings whether individually or grouped...
DIRECTVhelp
Community Support
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254.4K Messages
23 days ago
Hi, @vikkiw1369, we're sorry for the trouble deleting your recordings. Have you attempted a reset? If you haven't, you can do this by pressing the red button on the receiver. Also, if you have DIRECTV via Internet/STREAM service, there's an ongoing outage for recordings. Our team is already aware of the issue and is working on a fix. Please let us know if the restart works. Kharl, DIRECTV Community Specialist
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darlapc
3 Messages
16 days ago
Help please I can’t delete my recordings either! I can’t find my recordings I programmed to record over the weekend! I am so frustrated! Is this a new update? I have reset it multiple times nothing is working. We pay a bunch for these services and sadly, now we may have to switch to another provider and loose all our previous recorded shows! What can I do?
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Ace57
1 Message
9 days ago
Same here. Did a reset now have new menus for “List” button and nowhere can you delete recordings. My DVR is full and can’t record what I want it to. Did DirectTV help say 14 days ago they were aware and working on a fix? Absolutely ridiculous and terrible service. This subscription is not cheap. I expect better.
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shannon02
ACE - Expert
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20.6K Messages
9 days ago
Strange, as DTV receivers will delete older programs to make room for newer programs even the Keep until I delete ones. Try another red button reset of the Genie then the minis.
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