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K

New Member

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3 Messages

Tue, Aug 9, 2022 1:07 AM

Can't get my dvr to work with my remote control

My remote control no longer will work with my dvr! Can't exces my guide, my recordings or the menu! 

Accepted Solution

New Member

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3 Messages

2分前

I was able to unfreeze my remote control and my box! Thank you for your help!

litzdog911

ACE - Sage

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43.4K Messages

2分前

What DVR model number?

What remote control model number?

On the newer equipment you can press MUTE + ENTER simultaneously to resynch the remote. 

DIRECTVhelp

Community Support

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16.4K Messages

2分前

Hi @Karennvns, thanks for bringing this to our attention, we want to help you to get the remote working back.

Try these helpful tips if you're unable to change channels, adjust the volume or the Genie remote is not working.

Please let us know how it goes, and don't hesitate to contact us back in case further assistance is needed.

Luis, DIRECTV Community Specialist

DIRECTVhelp

Community Support

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16.4K Messages

2分前

@Karennvns

Sounds great! Glad to know your remote and receiver are working now.

If further assistance is needed do not hesitate to get back to us, we are here to help.

Daniela, DIRECTV Community Specialist

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