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Can't pair my direct TV remote to my hisense roku tv
I just got a hisense roku television and I did everything it said to to program my remote to the TV and it does not work and like I said I followed directions put the codes in but nothing what can I do to get my direct TV remote programed to my hisense TV please let me know thank you
DIRECTVhelp
Community Support
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254.7K Messages
3 years ago
Hi @Paula45, we'll be glad to assist!
To pair your DirecTV remote control to your Hisense Roku TV, let's follow these steps:
1. Press Menu.
2. Select Settings & Help > Settings > Remote Control > Program Remote.
3. Select the device you want to pair and follow the on-screen instructions to complete the process.
Once it's done your remote should be paired and ready to work.
Let us know how it goes.
Daniel, DIRECTV Community Specialist
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pannetron
New Member
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4 Messages
3 years ago
The two codes displayed don't work. Are there additional codes we can try?
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NOTOERIDIN
New Member
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6 Messages
3 years ago
I had the same problem. Stupid DVR only lists 2 codes & neither one works! AT&T/DTV are absolutely CLUELESS! & ZERO HELP!!!
I stumbled onto this: https://www.eliztech.com/remotes/codelists/hisense-tv-codes-for-directv
12183 worked perfectly for me.
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Missyjo
New Member
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3 Messages
2 years ago
Did anyone have any luck with this issue? I can get my directv remote to work with the hisense roku tv except for the volume. Thanks for any help you can provide. missy johnson
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DIRECTVhelp
Community Support
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254.7K Messages
2 years ago
Hello @Missyjo , we'd like to lend you a hand with this.
As a first step, let's make sure that the Roku you are streaming on is compatible with your DIRECTV STREAM service, you can review the list of compatible devices here.
On the other hand, please follow these steps on how to troubleshoot common sound issues on your Roku device.
FernandoD, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.7K Messages
2 years ago
Let us know if this works for you. Of course, we are here to help you in any case.
FernandoD, DIRECTV Community specialist
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pannetron
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4 Messages
2 years ago
It's a Hisense TV that runs the Roku operating software, This has nothing to do with DTV streaming service. The DTV remotes apparently have no code to operate the Hisense TV volume; they can toggle the Hisense power but nothing seems to work to control the volume on a Hisense TV.
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DIRECTVhelp
Community Support
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254.7K Messages
2 years ago
Hi @pannetron, thanks for taking the time to share this information.
Please let us know if you've checked into the Remote Control Code Lookup to see if you can program it with a Hisense Roku TV. It includes different DIRECTV remote control models and codes for TVs or devices.
We'll be attentive to your response.
Josue, DIRECTV Community Specialist
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pannetron
New Member
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4 Messages
2 years ago
Yes, tried *all* DTV recommended codes and others suggested in this forum -- all to no avail.
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DIRECTVhelp
Community Support
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254.7K Messages
2 years ago
Thanks for letting us know @pannetron
Our main goal is to give the best TV experience to our customers. We'll take your feedback into consideration to expand our Remote Codes list to improve our service.
Josue, DIRECTV Community Specialist
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Missyjo
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3 Messages
2 years ago
Ok in the mean time what do I do about it?
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pannetron
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4 Messages
2 years ago
LOL! In the meantime we keep the TV's remote close by!
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DIRECTVhelp
Community Support
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254.7K Messages
2 years ago
First we need to follow the troubleshooting steps so we can know if we require a new remote. In the meantime, you can use your online account for DIRECTV Stream so you can watch content if you like. ^FernandoD
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Missyjo
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3 Messages
2 years ago
I do not have streaming.
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DIRECTVhelp
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254.7K Messages
2 years ago
Thank you for that information. Send us a PM so we can work further into your case.
FernandoD, DIRECTV community specialist
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