Contributor
Can't pair TV to Genie Remote RS73.
I cannot pair my new 4K 55" LG TV to the Genie remote. I bought the TV yesterday at Best Buy. Replaced batteries. I went to settings, program remote, pair TV, searched for LG and tried the 76 codes available. No joy! I then searched codes and used the mute, select option to manually enter each of the five codes available. Still won't pair. Pushing "off" on the genie remote turns off the genie box but not the TV. Cannot change volume on TV. All other Directv actions work - i.e guide, displays recorded DVR programs, plays recordings, changes channels, etc. Called Diredtv and asked for a service call but was told they couldn't send a repairperson. I pay $200 per month and can't get some at home assistance. Amazing.
DIRECTVhelp
Community Support
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254.4K Messages
5 years ago
We're here to try to help program your remote, @alhtxs!
Firstly, we want to start of by saying we typically will not dispatch a technician for remote control programming issues, unless it is not working with the receivers and a replacement does not correct the problem.
With that being said, have you tried putting your RC73 remote in RF mode then programming it to the TV? Our Genie remotes have an RF and IR mode, which are the different signals the remote transmitter uses to communicate with equipment, and not all TV's are compatible with one or the other. You can find the instructions in the link provided under "Program remote for your HDTV or audio device".
If this doesn't work, let us know what model receiver you have connected to the TV, and what model LG TV you have, so we can try to find a solution for you.
We hope this helps!
John, AT&T Community Specialist
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TX_CHIC
Visitor
3 years ago
I'm having the same issue and the remote is in RF mode, so that's not the issue. The 4K 55" LG TV is model 55UN6950ZUA. @ATTHelp reply wasn't helpful. Please read below for a possible solution. I have the LG TV above and this worked for me.
Hold select and mute until green light at top blinks twice. Then press 10178. Then the green light will blink 4 times. That 4x is the indication it worked. This is what worked for me after the RCS Pair/Program Remote application didn't work.
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