Can’t setup satellite system, can’t get to satellite signal strength page in menu to eventually connect to satellite

I appreciate you taking the time to explore your options and fix the issue. Let's take a closer look at what happened. I sent you a direct message to connect and to get more information. - Claudine, DIRECTV Community Specialist

I have the same situation as Gmonken. I have  an HS17-500 connected to a C61W-400 client that I regularly move to a vacation location.  The HS17 and the client are communicating.  I have done all the various resets but cannot get to any of the setup options, particularly the satellite setup with signal strengths.   This has never happened before. I do have access to my recordings stored on the HS 17 hard drive.

Thanks

Is there some other type of reset other than a power up or red button reset on the HS17?

@kautzdw 

There is a factory reset, but this will erase all recordings from the hard drive, so it is an unwanted action. If both you and the OP are experiencing issues accessing the satellite signal meter with an HS17 setup, I’d assume that this is a bug in the current software that should be resolved. Otherwise, going forward, you’d have to purchase an AIM meter to aim your directv dish. 

Well DTV online tech just told me there is no such factory reset

I love how they tell me they are resetting something.  Do they not realize they cant reset my receiver without a satellite connection?

s

Yes, this is exactly what I'm seeing.  I've never had this before. Why are we having this problem?

We apologize for the inconvenience this has caused you. Let's meet back in DM to get this sorted out right away.

This issue is not account-related, as multiple people are having the issue. How might a DM be of use? A public solution for this is a much more constructive way to resolve the issue at hand. 

kautzdw,

Did you ever get the problem solved? From my experience all Directvhelp wants to do is get a paid service call. I believe the solution is simple but unknown by me at this point and I believe someone in Directv knows the answer.

So wants the answer, Directv?

We'd like to look into all the options we've got to get this resolved as soon as possible through a DM. 

Directvhelp,

I’m already DMing with someone for a solution except they want me to pay a $100 for a service call. I believe the solution is right in front of our eyes and can be solved on this forum. I’ve given you enough information and if you need more, ask.

All DTV CSRs can do is refresh the service authorizations.