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2 Messages

Tuesday, January 2nd, 2024 1:07 AM

Channel button not working in the Guide

We have a Gemini remote for our Direct TV. All of the buttons work except now the channel button doesn’t work in the Guide so we are not able to scroll through the channels quickly. Any suggestions?

Community Support

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20.3K Messages

6 months ago

@Lbeckham We apologize for the inconvenience if your channel button is not working. You can follow these steps to troubleshoot your remote: Fix your DIRECTV remote | DIRECTV Customer Service & Support Please meet us in DM if you need further assistance. Kenneth, DIRECTV Community Specialist

New Member

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443 Messages

6 months ago

channel up AND down BOTH do not work?

2 Messages

6 months ago

It works to change channels (both up and down) but does not work at all when I am in the guide. So, we can’t scroll quickly through the guide.

Community Support

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20.3K Messages

6 months ago

Thank you for sharing all these details. We are assisting you via DM, please check your inbox. Dylan, DIRECTV Community Specialist

ACE - New Member

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5.1K Messages

6 months ago

@Lbeckham 

Have you tried a red button reset on BOTH the Gemini as well as the main Genie HDDVR? It is on the right side of the Gemini and the red button reset, depending on the Genie model, could be on the right side by the access card for HR54 series or behind the door that says “PUSH”. 

1 Message

3 months ago

We have the same problem. What was the solution? Thanks! 

2 Messages

20 days ago

Sounds like a common problem . I like dtv but so darn frustrating that the individual channel selections keeps locking up. Tried all the sta dard fixes but no luck,

ACE - New Member

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5.1K Messages

20 days ago

@dhart2 

Have you tried what I suggested above?

2 Messages

19 days ago

Don't understand what the main Gemini HDDVR is. All I have is the plug in unit to tye tv and the remote.

ACE - Expert

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19.8K Messages

19 days ago

There is no Gemini HD DVR it is a client so that means you have an HS17 Genie2 tower that is not connected to any TVs somewhere or an HR44/54 Genie that is connected to a TV.

(edited)


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