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Code 615
Why do we periodically get code 615? It says problem connecting to server. During this time we miss whatever we are watching or recording. This never happened in the past. Nothing is disconnected or loose. When trying to talk to technical support, I am hold forever with no response. I don’t want to switch to dish but will if this continues.
DIRECTVhelp
Community Support
•
19.9K Messages
4 years ago
Hello @Anncrow
We appreciate you reaching out through our Community Forum. It's unfortunate to hear that you're encountering an issue with a 615 error code. Be assured, we will work with you to support a resolution.
Based on the error, you have an HS17 Genie 2 server. Make sure there are no obstructions such as cabinets or a TV in the way. Also a big deal with the Genie 2 is going to be wireless interference. Be sure that you have no wireless devices or Bluetooth devices within a 4-6 foot range of the Genie 2 server/tower. If one of your clients/mini's are close, separate by that distance if possible.
If all that seems to be good, reset the Genie 2 device by pressing the red button located on the rear panel of that unit. During the Genie 2 server reboot, you'll get an error message on the clients connected to your TV's of "No server Detected". The Genie 2 server/tower can take up to 5 minutes to reset.
Upon reset completion, the video/audio will return to each client. Also, press the red button on the ride side panel of each client connected to a TV as well. The reboot process on the clients is usually pretty quick.
If you have exhausted all troubleshooting and this issue still occurs, it's a possibility that we may need to look into scheduling a service call for you to resolve. Should that be the case, feel free to visit this page which provides our contact number and chat option if necessary.
Chad, AT&T Community Specialist.
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