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Communication Lines with tree branches on them (they are AT&T lines, not the lines coming to our house

We have been told by AEP twice that they are not responsible because they are communication lines and they are correct. We spoke with AT&T twice. The first time they sent someone out who said they would schedule the trees to be trimmed in a month. A month and a half later we called and someone told us they raised the lines (a lie), and after we called them out they said our lines do not cause fires and we are not going to trim them.

WE NEED SOMEONE FROM AT&T TO COME LOOK AGAIN AND SCHEDULE A TREE TRIMMING SERVICE!!

Responses

Constructive

Employee

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34K Messages

4 years ago

its not AT&Ts responsibility to trim trees its whoever owns the tree, if its on public property then the city or county is responsible, if its on yours or a neighbors property then its up to the home owner , if at&t does eventually hire a tree service they would bill the owner of the tree for removal.

4

0

J

jdrice4489

New Member

So if the trees branches damage the lines that go from telephone pole to telephone pole (not from telephone pole to house), who is responsible for fixing the telephone lines. AT&T or the homeowner? This is not tree removal either, this is tree trimming.

4 years ago

0

Constructive

Employee

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34K Messages

wherever the roots lay is the responsible party so if it damages the lines then wherever property the roots of said tree are that is the responsible party and would be billed for the repairs . sure at&t could be proactive and hire a service but they like to allow the owner of the tree to be proactive and not surprise them with a bill

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

4 years ago

0

J

jdrice4489

New Member

Can you show me documentation, whether State (Ohio) or Federal, that explains that please?

Everything I am seeing says homeowners are responsible for trimming around the lines that come from the poles to their house and utility companies are responsible from pole to pole. I have found documentation on electric companies responsibility, but not for communication lines.

4 years ago

0

Constructive

Employee

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34K Messages

your going to have to research on your own. This is what I do for At&t as a pole engineer. I cover all of California and Nevada and different states may have different rules. Any documentation I have is internal documentation.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

4 years ago

0

sandblaster

ACE - Expert

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2K Messages

3 years ago

Directv is satellite service, they have no lines or wires. Apparently bumped for spam, spam post removed. Closing this year old thread.

0

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jdrice4489

Communication Lines with tree branches on them (they are AT&T lines, not the lines coming to our house

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sandblaster

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jdrice4489

Communication Lines with tree branches on them (they are AT&T lines, not the lines coming to our house

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jdrice4489

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