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Confusing Return information
Hi all. Service cancellation effective on 2/4/2024 over the phone with a rep. She said our equipment could be recycled so no need to return anything. Got an email from Directv on 2/6 (added below) but doesn't list any equipment in the designated space. I don't know if this is just a form email that is auto sent and it being blank means nothing to be returned or which to believe. Our receiver is model HR54-700C-R Also, if I need to return this, do I take out the access card or return it with the system? I didn't see any mention of what to do with it. Thanks in advance!
We've received your request to disconnect your DIRECTV service and are sorry to see you go. Now that your service will be terminating, it's time to return your equipment.
Your equipment needs to be returned to DIRECTV via FedEx® Office Print & Ship Center or The UPS Store® — at no charge to you.
Just follow these simple instructions and bring your Account # above along with the equipment listed below to the closest FedEx® Office Print & Ship Center or The UPS Store® before 02/25/24 to avoid non-return charges.
Gather the following equipment
No need to pack anything. Just put it in a bag, tote, or open box.
DIRECTV remote controls and power cords may be included with your equipment drop-off to ensure that these items are recycled appropriately.
Note: You are only required to return equipment that was provided to you by DIRECTV as part of the service. DIRECTV will not return any equipment that is returned in excess of the equipment that was provided to you.