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New Member

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1 Message

Fri, Mar 20, 2020 4:16 AM

Control Unit not operating the Direct TV Genie Mini

The control unit will not change channels, show the guide, list, menu, or info. It does not stop, fast forward, or reverse. The only thing the control unit affect is the volume and mute on the TV. It's like the control unit is not communicating with the Direct TV Genie Mini.

The Direct TV Genie Mini has been powered off and on multiple times, the "Refresh Receiver" function from the website has been run several times.

The batteries in the control unit has been replace with 2 new sets of batteries.

The picture on the TV is as expected on the one channel the Direct TV is stuck on.

Any ideas how to fix the issue? Do to the coronavirus scare no one was available to answer the phone for technical support.

Accepted Solution

Official Solution

nabukl

ACE - Professor

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2.1K Messages

3 years ago

Press and hold mute and enter (under the number 9) until you get a message that your remote is now set up for rf

New Member

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1 Message

You are a genius!!

Thanks nabukl for your help. :- )

nabukl

ACE - Professor

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2.1K Messages

You're welcome

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2021 Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

It didnt help mine! still wont do anything! when I power on the tv it comes on and nothing a black screen

nabukl

ACE - Professor

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2.1K Messages

Is it a complete black screen or do you have a program banner at the top?

(edited)


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2021 Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

@nabukl Got the message remote is set up for rf OK - cannot get this off my screen!

Also, when I try to retrieve recorded programs I get an error message i in a blue circle and not available. Same message for pause, forward or reverse on the one program it is stuck on.


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