Mentor
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48 Messages
Dead RC65R Remote - Free Replacement?
My RC65R remote (with HiDef DVR) just died... checked with 2 different sets of batteries, the light at the top does not flash and the receiver does not respond (receiver is OK, I have 2 and the other remote works with both)
Before I call DTV... will they replace the remote for free, or do I have to pay for a replacement?
I do not have protection plan, just the usual monthly lease account
litzdog911
ACE - Sage
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46.4K Messages
13 years ago
Typically remotes are not replaced for free. But customers in good standing can often negotiate things like a free replacement remote. Give them a call as see. Otherwise expect to pay ~$20 for a replacement remote.
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tigerjohn
Mentor
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48 Messages
13 years ago
Just called... since I have been a "loyal customer" since 1995 they are sending a free replacement
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
Good to hear!
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dcd
Expert
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20.7K Messages
13 years ago
Yes, good for you. I wonder if they ever tell anyone you've been a "disloyal customer" for years, so you'll need to pay for everything?
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tigerjohn
Mentor
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48 Messages
13 years ago
I had to LOL at that one... but, I'm glad that loyalty does have SOME benefits! (Plus, I was "nice" on the phone with the woman who answered... no yelling or hard complaints... just "my remote died, can you help?"
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