Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Contributor

 • 

1 Message

Tuesday, December 27th, 2011 5:51 AM

Diagnostics Code: 14-557

Yesterday I unplugged the receiver/dvr and plugged it back in. Now it only gives a blue screen with this message: A problem has been detected in the storage device. This may be a simple initialization error or a critical fault. Please reboot the box now. That may fix the problem. .... Diagnostics code: 14-557. Is there anyway I can fix this or is the box done?

ACE - Sage

 • 

46.4K Messages

13 years ago

14 - Internal storage error detected.  This may be a simple initialization error or a critical fault.  Reboot the box.  Replace if problem continues.

 
Most likely your DVR's hard drive is toast.  Call DirecTV to request a replacement Receiver/DVR.  It's free if you have their Equipment Protection Plan, or within 90-days of installation.  Otherwise ~$20 for shipping.  Or ~$50 to have a tech come replace it for you. 


NEED HELP?