Scholar
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150 Messages
Did Anyone Lose The NBA Finals 396 ABC, Lost Picture From 4th Quarter Start Until 6:05 Left
Did this happen to anyone else? Middle of commercial break between end of third quarter and start of fourth quarter, black screen, still maintained audio, luckily I was not too far back in the recording, I immediately hit record on 7 WABC New York feed and I only missed the first 4 minutes of the 4th quarter.
For the rest of the Finals I will record on both feeds in case it happens again.
Update: I just checked the original 396 recording, the picture returned with 6:05 left in the fourth quarter.
DIRECTVhelp
Community Support
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254.9K Messages
6 years ago
Hi @gordongekko99,
We are happy to help!
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Lafayette, AT&T Community Specialist
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gordongekko99
Scholar
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150 Messages
6 years ago
@ATTCares
OK, then please help and explain what happened, multiple Twitter users reported the same thing.
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DIRECTVhelp
Community Support
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254.9K Messages
6 years ago
@gordongekko99,
Due to how widespread it was, it seems like there was an issue on the broadcaster's end. You will need to contact the broadcaster for further questions. We apologize for the inconvenience!
Thanks for being a member of the AT&T community!
Rury, AT&T Community Specialist
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gordongekko99
Scholar
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150 Messages
6 years ago
@ATTCares
Widespread? What are you basing this on? A few tweets that I read? Have you done any investigating, called the Tech department, why can't you call the broadcaster, what is their contact info, can you actually help on this issue or was I given a standard form response???????
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DIRECTVhelp
Community Support
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254.9K Messages
6 years ago
Hello @gordongekko99,
When the game lost picture was the sound lost as well and did any other channels get affected?
Was there a error message displayed?
Charles, AT&T Community Specialist
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gordongekko99
Scholar
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150 Messages
6 years ago
@ATTCares
Charles, as I wrote in my original post, audio was maintained, only thing I was watching was the NBA Finals, no idea about other channels. No error message.
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DIRECTVhelp
Community Support
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254.9K Messages
6 years ago
Hello, @gordongekko99,
Thank you for that information. Let us dig a little deeper to see if this was part of a broadcasting issue. Please bare with us while we investigate what happened.
Charles, AT&T Community Specialist
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gordongekko99
Scholar
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150 Messages
6 years ago
@ATTCares
Thank you Charles.
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gordongekko99
Scholar
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150 Messages
6 years ago
@ATTCares
Sorry but you need to read the thread you are responding to, this thread topic has nothing to do with error message screens.
Update: I just noticed that a bunch of replies were placed in this thread by an Admin regarding error messages, why, they have nothing to do with the original thread topic.
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J0sburn
Contributor
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1 Message
5 years ago
We only have sound on channel 13 ABC "NO" picture why? Have No channel 396 option why?
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