Direct TV damage my ceiling

Hi There @blesseddiva45

We can help you with the property damage claims. 

Here is a great Property Damage Claim article that will help you get this resolved.

Here is some information on what you need to get started:

If you need to file a new claim, have the following information available:

• Location – The physical address or GPS coordinates for the location where damage occurred.
• Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Claim Center at 800.894.0374.

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

If an AT&T representative has given you a claim number and you haven’t heard anything in 24 hours, or you’ve already filed a claim and want to follow up, call 855.462.6537 to check the status.

Please let us know if that helps.

Matthew, AT&T Community Specialist