Contributor
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1 Message
DIRECT TV NOT ANSWERING, ON HOLD FOREVER
Direct TV HAS HUNG UP ON ME 3 TIMES, ERROR 920, RAN TEST BUT SEEMS TO WORK FINE, RAN TEST SAYS CODE 41-266. I JUST WANT TO ASK IF I NEED TO MAKE APPOINTMENT FOR TECH TO CHECK DISH? ON PHONE OVER 40 MINUTES ON HOLD! GRR...
litzdog911
ACE - Sage
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46.4K Messages
5 years ago
You're not alone. There's a satellite issue affecting the Guide Data stream. They're blaming a Fiber cable outage. Don't bother calling because they're slammed. Be patient and check back here every so often.
Do NOT RESET your box or it will hang at 98% during the reboot.
DirecTV is posting updates on their Twitter feed. See also the discussion here:
https://www.dbstalk.com/community/index.php?threads/help-cant-acquire-guide-data.229056/unread
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kram160
Teacher
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9 Messages
5 years ago
Same here. Error code 41-593, but not one iota of info about this code is found anywhere on the web site. On hold for 35 minutes waiting for tech support before giving up. I DID restart the DVR, and it DID stall at 98% for more than half an hour. But the restart finally finished. I did another test, and all tests passed.
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