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New Member

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3 Messages

Friday, September 2nd, 2022 9:48 PM

Direct TV wesbite says receiver not connected to internet

wesbite says not connected to the internet, but it is. I've refreshed, resetted and nothing works. I need help please. Also, the new mobile app won't let me watch my DVR from the next room even though we are on the same internet connection. The mobile app says that there is no connected DVR. Something is wrong. My model is HR54/200. As far as I know I've never been able to watch DVR recordings on my Ipad from the DTV app. 

ACE - Sage

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45.7K Messages

2 years ago

That "internet connected" info on the DirecTV account website is often wrong. If your DVR is able to access OnDemand stuff, then it's connected. 

And, yes, the new DirecTV mobile app has issues, including the one you found with accessing DVR recordings. 

New Member

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3 Messages

2 years ago

For the last 5 years I haven’t been able to access my DVR recording because it always says receiver not connected. 

1 Message

1 month ago

I’m having the same issue. Did you ever get a resolution?

ACE - Sage

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45.7K Messages

1 month ago

If you're able to access internet features like OnDemand, then there's nothing to worry about. As mentioned previously, that indication is often wrong. 

Community Support

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20.3K Messages

1 month ago

@litzdog911, thank you for your insights. @dpg316, you can visit https://www.directv.com/support/article/000099775 for more helpful tips on understanding your DVR playlist, how to manage your playlist, and tips on missed recordings. Thanks for choosing DIRECTV. Jade, DIRECTV Community Specialist


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