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15 Messages

Wednesday, August 25th, 2010 1:43 AM

DirecTV DVR with TiVo Problems

I just activates a DirecTV DVR with TiVo and everything came up fine, I got satellite signals and video on each channel. I can not record until I first make a test phone call to download a local telephone number to activate recording. I made the connections numerous times and kept getting a message stating that there were no local numbers for any of the area codes that I had entered. I tried the same function on both of my other DVRs and each failed the same way and each time stated that there no local numbers available. Each time I call DirecTV customer service, numerous times, they have been no help, they just tell me that they are sending an e-mail to TiVo and to wait 72 hours. I wait and then I am told the same thing every time I call again to the DirecTV customer service.

 

I researched this problem on the Internet and found that this has been a pervasive problem with all DirecTV DVRs with TiVo since the beginning of August. Yet DirecTV management has not informed its customer service representatives of the problem. I think that this an indication that the relationship between DirecTV and TiVo is beginning to sour and I should be looking for new television provider alternatives.

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