Directv Error 771

We have been seeing error 771 for over a month now. We had a technician come out a couple of weeks ago and the error disappeared for a week or so. It just started happening again and we can’t get anyone on the phone to get another technician out. The automated system keeps hanging up. I understand that there might be really long wait times, but I can’t even get to that point in the automated system before it hangs up on me.

I don’t know what else to do any more. The useless info on the support page for 771 doesn’t work so please don’t tell me to visit that page again.