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DIRECTV On Demand not working for download: error "Receiver not ready for downloads" Model HR54-700
We've had big problems with DIRECTV since it was installed May 19. We were persuaded to switch from AT&T U-Verse to lower our bill. We've spent hours, had techs out here, swapped out the Genie receiver, double re-booted, you name it. It's a long saga. We have the Choice plan + they gave us a promo for three months of HBO, Showtime, and Starz (maybe other premium channels). Finally, all the main channels and the currently airing programs on HBO etc, and recording programs are working but On Demand downloading has never worked. No matter what, we get the messages: "Receiver not ready. This receiver is not ready for downloads." AND "All downloading is currently paused." We've never gotten On Demand to work and are on our second Genie receiver.
I called support Wed. and the tech double rebooted the system again. I waited 24 hours like they said and On Demand still not working. I called today and this is what the tech (who sounded like she was in the Philippines; I didn't ask her) said after about 30 minutes going over the problem again: "This issue has been escalated to engineering. There is an outage in your area." I ranted at her in as nice a way I could and then she said, "There is a problem with the new model receivers that engineering is working on for your area." The model # we have is HR54-700.
Now supposedly this problem has been escalated to engineering, and supposedly it is a problem with other Direct TV customers in our neighborhood, and we will supposedly get updates via text and email on the progress of this problem being fixed.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
Hi @fairfax2,
We will be happy to help! We would like to help provide some troubleshooting options.
First I recommend a restart of your receiver should take care of the issue. Press the red reset button located inside the access card door on the front panel (or on the side of the receiver) and wait for the receiver to reboot. This How to Quickly Resolve DIRECTV Service Issues article will give some additional troubleshooting tips.
Another thing I advise checking is your internet connection: Press the dash (-) button on the remote. If you see Not Connected, perform the following: using the remote go to Menu > Settings & Help > Settings > Internet and select Reconnect Internet
Do a Keyword Search for CLEARMYBOX this will reboot the receiver it will not change any settings or lose any recording it will flush all the current guide data and VOD data and reload it fresh. It will take 24 to 48 hours to fully populate.
Hope this helps!
Lafayette, AT&T Community Specialist
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amarillosky9
Contributor
6 years ago
@fairfax2
Did this resolve your problem for real? It didn't work on mine!!! I have the same problem as you!!
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Bill1947
Teacher
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10 Messages
6 years ago
This didn’t work for me. Still waiting for “engineering” to email me. Identical situation.
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libertyfla
Contributor
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3 Messages
6 years ago
New install as of 8/22/19.
Box replaced twice, countless resets and waiting the 24-48 hours, new modem and now repeater and hard wire to box. Still Same error :not ready for Down loads.
I only switched to Direct because DISH has been out of HBO for too long. My next call is to retention and cancel this and back to dish!
That you cant get a Tech in the USA is a problem, the Fact that they send out contract services to trouble shoot instead of Directv/ATT employees is a bigger problem.
Fix it or lose me !
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Bill1947
Teacher
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10 Messages
6 years ago
Yes very frustrating. I’ve been doing this since July 29th. They’ve billed me twice but agreed to move it back until October while “engineering” is looking into it. Problem is I’ve read this same story here and on dslr reports and no one ever says they solved this problem. Some have got it to work but there is no definite solution for this just trial and error and occasional lucky fixes. It’s obviously been an ongoing problem for years now. By the way I’ve had three techs out all ATT or DTV 10 year employees and they don’t have a clue on this issue. Anyway I’m in the same boat and will be leaving them if they don’t either fix it or drastically reduce my pricing and second year contract.
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shefjoe
Tutor
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3 Messages
6 years ago
I have the same issue. On the second set of boxes. Got a new modem. I am directly hardwired to the box. I have reset it 3 times. I have "clearedmybox" before. None of this helps. Why won't someone from tech support provide any answers or at least come on here to comment and say they are looking into it. I was supposed to be credited and that didn't happen either.
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shefjoe
Tutor
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3 Messages
6 years ago
This didn't help or resolve the situation. What now AT&T employee?
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Bill1947
Teacher
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10 Messages
6 years ago
to triangletech
Never heard another word.
Ran a system check this morning because I was going to try one more reset before cancelling. I notice a software update loaded early this morning. From 1214. To 127f. So I tried VOD and now it works. Remarkable they actually fixed it. And play from beginning works too. So it is a software error that they’re not admitting and causing me and a lot of others a lot of wasted time and trouble.
So to continue i immediately go to myAT&T to pay my overdue bill and find they put it into collections after telling me I had to the 3rd. Not very nice of them. I payed the bill and turned on autopay to get the discount.
I called loyalty to complain about never being notified of the update and the collection thing. Was told it was internal collections so I’m not going to worry about it just bad customer relations on their part.
What I’m now worried about is when they push the next system wide update! Will I have to go through all this again. I am transferred to tech and of course they don’t know so I ask for engineering. No can do and evidently neither can the techs. They can only email them the question. So I’m hoping mine is earmarked for “special” updates. Who knows? I don’t and the techs don’t and the people that do can’t be contacted. Oh At&T. So good luck and keep demanding a fix. Took me from July 29 to September 17, 10 calls! Three genies, 2 routers, 2 no show techs and about 20 resets, power reset, modem resets etc etc 2 days waiting for appointments that were scheduled but not scheduled after no shows and hours of reading forums like this.
Thanks to everyone for their suggestions and help. In the end it was a software problem know but not admitted to and no amount of resets, new genies, new modems, were ever going to help. Att should be ashamed of theirselves for this ongoing problem. I’m too old for this *****,
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libertyfla
Contributor
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3 Messages
6 years ago
can you confirm that the software is 127f??
If I ever actually get to engineering, I want to have accurate info. Also is it Still working correctly?
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Bill1947
Teacher
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10 Messages
6 years ago
Yes seems to be ok. It now has occasional sound glitches. Don’t know if it’s connected. I have the sound turned off for remote control clicks but it is now making a very little click don’t know if that’s connected to the fixed software. Also sound on one of my recording went scratchy half way through when I watched it. ??? Good luck.
Just got a new flash update on second receiver mini it’s 0x1263 on a directv C61W-400. Never noticed it before this flash. Only shows when I go to system info and test screen in bedroom.
VOD works now on mini too.
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Bill1947
Teacher
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10 Messages
6 years ago
Yes it is 0x127f downloaded tue 9/17 at 1:13a that’s on a genie 54-700.
Yes seems to be ok. It now has occasional sound glitches. Don’t know if it’s connected. I have the sound turned off for remote control clicks but it is now making a very little click don’t know if that’s connected to the fixed software. Also sound on one of my recording went scratchy half way through when I watched it. ??? Good luck.
Just got a new flash update on second receiver mini it’s 0x1263 on a directv C61W-400. Never noticed it before this flash. Only shows when I go to system info and test screen in bedroom.
VOD works now on mini too.
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Karry1967
Tutor
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2 Messages
6 years ago
Bill1947, I am having this issue as well and just got off the phone with the advanced resolution team member. He said that update has been sent out to some employees for testing but not sure when I would get it. I am emailing you to ask who you spoke to to get the update sent. any feedback is helpful thanks in advance
Karry K
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Bill1947
Teacher
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10 Messages
6 years ago
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Karry1967
Tutor
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2 Messages
6 years ago
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libertyfla
Contributor
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3 Messages
6 years ago
Waited a week to post to make sure it wasn't a fluke.
After several calls and each time insisting on talking to Advanced Resolution Team in North America and explaining the 127f software, on 9/27 it was up loaded overnight. All seems as it should, there are some occasional frame freeze up, but overall the feature I was missing Are now working. all ON demand shows both pay and free are available.
of the 4 resolution tickets that were submitted NOT once did I get any email or other communication from engineering or resolution team, like they tell you at the end of the call.
Best of luck to all, its a game of attrition, hopefully you have the patience!
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