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Tutor

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14 Messages

Tuesday, January 10th, 2023 5:14 PM

DirecTV Screen Saver Not Displaying Correctly

When I pause DirecTV and the screen saver tries to come on, I get a jumpy static type image until I press play again. The screen saver will not display correctly.

Accepted Solution

Official Solution

ACE - Sage

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46.4K Messages

2 years ago

The C61K is remotely connected to the main Genie DVR, so be sure to reset that also. 

Accepted Solution

Tutor

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14 Messages

2 years ago

Reset Genie fixed it! Thank you!

ACE - Sage

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46.4K Messages

2 years ago

DVR/Receiver model number?

How is the DVR/Receiver connected to your TV?

Have you tried resetting the DVR/Receiver?

When did the problem start?

Tutor

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14 Messages

2 years ago

C61k connected to a Denon AVR-S960H. All Hdmi 2.1 cables.

The problem just started a couple nights ago. I did reset the C61k, but not the Genie itself.

ACE - New Member

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5.2K Messages

2 years ago

Glad to hear! Enjoy.


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