Tutor
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4 Messages
Directv Service Tech Nightmare ongoing issue
I lost some HD channels a few weeks back and I have been in a Directv Service tech nightmare ever since, can't get any relief to this!!
First service call Directv Tech comes adjusts dish, repairs LNB still loss of some HD channels, says I need a new multi switch doesn't have one in truck, says will order and will set up new appointment when its back in stock. No response for a week, call Directv and told Service tech claimed I did not give him enough time to complete job and closed out order.
Second appointment set, after two calls delaying appoinyment 2 hours each call no show, another lost day taking off from work
Third appointment set, same thing two 2 hour delays then no show at all. This is third day lost from work waiting home
Fourth appointment set, tech again adjust dish, says he doesn't have equipment need in his truck but will go to warehouse first thing next morning and complete job. Another lost day for me.
Fifth appointment, call 8 am this morning tech will be here 8-12 today, email at 11 am we are on schedule, call at 11:30 tech is delayed will be here between 12-2 today. Called Directv again to complain, was told tech will call me within the hour, no call no tech, another fifth day lost from my work job.
This is really beyond disrespectful to me and my time. Will strongly considering canceling service forever. My sills, by the way, are between 300-400 a month for Directv services
TexasBrit
ACE - Expert
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14.1K Messages
5 years ago
which channels did you lose? are sure they were not in the special COVID channels pack, they were free to everyone but were removed a couple of weeks ago
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TexasBrit
ACE - Expert
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14.1K Messages
5 years ago
do you mean 771? That indicates a signal strength problem.
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Ljg1118
Tutor
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4 Messages
5 years ago
Yes 771 issue it was typo.
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TexasBrit
ACE - Expert
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14.1K Messages
5 years ago
so what are yoursignals on all the transponders on all the satellites?
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Ljg1118
Tutor
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4 Messages
5 years ago
Service techs are issue, cancelling appointments I’m sure it’s lnb or multi switch but again service support is horrendous
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
Let's see if we can help you get your service back up and running, @Ljg1118.
Are you experiencing bad weather?
Are your connections secure?
Is there anything that could be blocking your dish?
This error code is associated with bad weather. We recommend that you make sure that nothing is blocking your dish and that all of your connections are tight and secure.
We also suggest that you unplug your SWIM for 15 seconds and then plug it back in, after this reset your receivers. This will refresh the connections for the receivers to make sure they are working properly.
Let us know if this helps.
Marc, AT&T Community Specialist
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TexasBrit
ACE - Expert
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14.1K Messages
5 years ago
if you would reply with your signal strengths we might be able tohelp.
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jasondeanny
Tutor
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4 Messages
5 years ago
Try Solid Signal. They’re usually very helpful and have the items you need in stock and can likely help troubleshoot.
www.solidsignal.com
(edited)
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TexasBrit
ACE - Expert
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14.1K Messages
5 years ago
if the op would bother to respond he probably won't need solid signal.
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jasondeanny
Tutor
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4 Messages
5 years ago
Could be... I agree.
It wouldn’t hurt trying them. If the user would also add where the service is located, maybe someone could even offer to help. If it was local to NY/NJ I could certainly give them a hand.
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Ljg1118
Tutor
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4 Messages
5 years ago
It was finally rsolved on seventh service call
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
Hi Ljg118, we are pleased your issue is resolved.
If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!
Lafayette, AT&T Community Specialist
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TexasBrit
ACE - Expert
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14.1K Messages
5 years ago
so what was the problem?
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krististeele
New Member
5 years ago
I can't even get a tech out to install my tv. I keep getting the run around and lie after lie
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Ljg1118
Tutor
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4 Messages
5 years ago
Another cancelled appointment with not so much as a call. scgeduled for yesterday 4-6, then the dreaded tech is running late, then be there by 8PM then no show. Guess who shows up 8 am this morning without warning? Yup tech. This service (Edited per community guidelines) as I was not prepared for him 8AM.
(edited)
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