Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Contributor

 • 

1 Message

Saturday, September 11th, 2010 3:45 AM

dvr goes black at the end of the show

Hi all,

 

On multiple channels, and different times, the screen goes black when we try to play back shows we record.  Sound is there, but no picture.  It's like it can't record for more than 50 minutes.

 

Please, any help appreciated.

ACE - Sage

 • 

46.4K Messages

15 years ago

What model DVR do you have?  Look for the label behind the front panel access card door, or on the rear panel. 

Contributor

 • 

1 Message

15 years ago

I have this same problem.  If I reset, I lose all of my recorded programs.

Professor

 • 

4.2K Messages

15 years ago

A simple reset (red button or 'restart receiver' from the reset menu) should not affect previous recordings. A 'reset everything' from the menu will delete all recording however. If a simple reset deletes recordings that could indicate a failing hard drive... if the DVR attempts to repair the drive and can't without erasing everything.


NEED HELP?