Contributor
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1 Message
DVR "lost" everything
The unit has been acting sort of funky lately, and not specifically on recordings, but just in general. We're watching something (not recorded), then video freezes while audio continues, eventually freezing as well. They system then goes through a spiel of rebooting, checking the disk, etc, to come back up and appear fine, then it happens again later. Maybe 10 minutes later, maybe the next day, maybe the next week, but it's becoming regular.
When we went to watch a recording this evening, almost everything was gone. I say almost because there was one thing from yesterday and one from the day before. Everything else (multiple movies, shows, etc) is "gone". Is this gone gone, or recoverable? Multiple things were recorded yesterday, but it only kept one of them, and multiple the day before, but only one shows up...
Any help? Do we need to get the box replaced?
litzdog911
ACE - Sage
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46.4K Messages
14 years ago
Your DVR's hard drive is dying. Call DirecTV to request a replacement Receiver/DVR. It's free if you have their Equipment Protection Plan, or within 90-days of installation. Otherwise ~$20 for shipping. Or ~$50 to have a tech come replace it for you.
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djdicetn
Professor
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1.5K Messages
14 years ago
gm3,
When having a hard drive that has a serious enough surface error to cause it to reformat the drive I'm afraid gone is gone, gone:0(
As eluded to by user litzdog911, the symptoms you described are many times a sign your hard drive is about to give up the ghost. Just FYI, on a DVR you are actually NEVER watching "live TV". The DVR records a 90 minute buffer of the channel you are tuned to and you are actually "watching the recorded buffer", not the live broadcast. If you have a regular receiver in a room close by you can prove that by tuning both the DVR and receiver to the same channels and listening to the audio. You will notice the audio on the DVR's tuned channel being several seconds behind giving you an echo effect.
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