Contributor
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2 Messages
Dvr r16 500 black screen, pixelating, will detect swm but we have 0 signal-
Im an installer and have had lots of problems with r16 500's... Problem starts as pixalation and even sound pixalates... Then we have A black screen... Guide and menu works but nothing else... I always check connections and splitters, and all is good, good signal, replace swm, we called dtv and told us to try a bs filter...it does not make a difference... Swm is not overloaded, wont download software, other receivers work on same house/apartment... I found that if you unplug other people from swm and connect the cust to the swm alone, problem will solve but you cant have more than 2 r16 500 connected to the same swm because same problem occurs... We had this problem with the h24 700 and dtv told us there was a softwRe issue, which it was solved in a couple of months... Dvr's have had this problem since last year.. PleAse help!!!
litzdog911
ACE - Sage
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46.4K Messages
14 years ago
Best to post this in the Installer Forum here ....
http://forums.directv.com/pe/index.jsp?portalPageId=10472402&channelID=1
It's not a problem I've seen reported before.
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