Contributor
dvr recording some shows and not others but showing they are recorded
A few days ago our DVR started having issues. We go to watch a show that is recorded and it either turns the screen black and is not playing (even though shows the full hour recorded) or it plays the first minute and then freezes and will not play anymore of the show. Then it will record the next show on the same channel with no problem. There are no weather issues or anything else going on to disturb the program, in fact a few of the times this has happened we have been watching something else and seen the show recording and on with no issues but then when we go back to watch it, it will not play.
DIRECTVhelp
Community Support
•
255.1K Messages
5 years ago
Hi @fireballr24,
We're happy to help!
Try running diagnostics on your service with the Troubleshoot and Resolve Tool to try to pinpoint the cause of some of your programs not recording. Sign in first so that your options are specific to your account and equipment.
If you require further assistance, let us know!
Aminah, AT&T Community Specialist
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