Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:
* Reboot DVR via red button inside card door.
* When you see "Running receiver self-check" press select
* You will see "Entering Diagnostics Mode..."
* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test
You can also run the file test, and the DVR can sometimes repair a bad file report.
* If the other tests pass, run the surface test. Warning: This process could take several hours to complete. You may want to run it overnight.
The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive.
TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
Try resetting the DVR using the red button
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Harleyman1953
New Member
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3 Messages
4 years ago
Thanks,,, I will try that
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Harleyman1953
New Member
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3 Messages
4 years ago
Didn't work... Still stopping and then plays. Could it be the hard drive? It is even doing it on programs recorded months ago
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
Most likely.
Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:
* Reboot DVR via red button inside card door.
* When you see "Running receiver self-check" press select
* You will see "Entering Diagnostics Mode..."
* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test
You can also run the file test, and the DVR can sometimes repair a bad file report.
* If the other tests pass, run the surface test. Warning: This process could take several hours to complete. You may want to run it overnight.
The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive.
(edited)
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hey there @Harleyman1953, thank for reaching out to us, we are here to help!
Take a look at our Troubleshooting thread, there you will find more steps on how to troubleshoot your DVR/Receivers.
Let us know how it went.
Hailey, AT&T Community Specialist.
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