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Equipment Return Following a move

I recently moved and have been trying to give you back your Cable box and modem. I have called 3 times and the last call has been 1 hour and 20 minutes so far. I have been transferred 5 times and each operator asks me the same info and I am no closer to returning your boxes. You are a communication company. Is there any reason why it is so hard to communicate with your company? Please set up an email for this as your phone lines are garbled and difficult to hear.

Responses

sandblaster

ACE - Expert

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2K Messages

5 years ago

What service are you talking about? There is no cable box or modem with Directv. ATT does not do customer support via email.

1

0

Constructive

Employee

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34K Messages

regardless if uverse,directv,or internet all equipment is returned the same way. have account numbers with you

you need to drop it off with a participating fedex or ups store,(not all are participating) make sure you have your account number and get a tracking number ,they will pack and ship it at no charge to you below are links to find a participating center, if you are more than 10 miles from a participating center then call and inform them your more than ten miles from a participating location and they will send boxes and labels.

www.fedex.com/attreturns or www.theupsstore.com/locations.

To assist our customers during this time, we?re temporarily extending the timeframe to return your DIRECTV, U-verse TV, or AT&T Internet equipment from 21 days to 60 days. Get more information here about how to locate a drop-off location and return your equipment.

For more information on what we're doing to help our customers, during this time, please refer to https://about.att.com/pages/COVID-19.html#consumers.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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5 years ago

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ppurdom

Equipment Return Following a move

sandblaster

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ppurdom

Equipment Return Following a move

sandblaster

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