I recently moved and had my service transferred.My technician gave me a new box and remote.He took the old equipment and now I am being asked to return it.Now what?!
Thanks for your patience, we apologize for the delay in responding. We know when it comes to service matters you need an answer quickly, so we recommend contacting us via chat or voice support for faster service, or by calling us at 1-800-288-2020. Just choose your product, and then scroll down to the chat live option for immediate support. We always want to help in forums, but there can be a delay and don't want you to have to wait!
Please let us know if you have any other questions.
techs should never take old equipment my guess is it was a 3rd party contracted installer
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DIRECTVhelp
Community Support
•
255K Messages
5 years ago
Hey, @konopstk.
Thanks for your patience, we apologize for the delay in responding. We know when it comes to service matters you need an answer quickly, so we recommend contacting us via chat or voice support for faster service, or by calling us at 1-800-288-2020. Just choose your product, and then scroll down to the chat live option for immediate support. We always want to help in forums, but there can be a delay and don't want you to have to wait!
Please let us know if you have any other questions.
Ramses, AT&T Community Specialist
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