New Member
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4 Messages
Equipment slow or no response
Every once in a while (daily and sometimes multiple times in a day) my DVR stops responding. I may be looking for something or fast forward or reversing a recording and it will just stop responding. If I am going fast forward it continues for 30 seconds to several minutes and then control comes back. Sometimes it just freezes and will stay frozen for several minutes and if I do not hit any buttons it will come back after 2 to 3 minutes but sometimes much longer. I have tried refreshing and resetting and neither seems to make any difference. If I try to turn it off that works just fine but if I try to turn it back on and something is recording the DVR/Receiver will not respond at all and will stay off but the recording continues without problems.
I have tried to contact Directv Support but have not been able to. I made an appointment for a call back instead of waiting on hold and when they called I got a recording that this number was no longer in service and to call another number. I called the new number and after dealing with the phone robot was directed to repair where I was told my wait would be more than 10 minutes to reach someone as they were very busy with higher than normal call volume. Very frustrating so I am hoping someone here has an idea to help as I am seriously considering dropping it and going to someone else.
thanks
Chuck Petersen
Accepted Solution
shannon02
ACE - Expert
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21.3K Messages
4 years ago
You can try a search for clearmybox that will dump the guide data and other things and it will take a day or 2 to rebuild, any recordings set to record will.
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
What DVR model?
How old is it?
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chpete2322
New Member
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4 Messages
4 years ago
Very old it is the same set I got when I first subscribed. It is a HR23/200.
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chpete2322
New Member
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4 Messages
4 years ago
Sorry mistyped it is an HR24/200
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @chpete2322, you've come to the right place for help, we'll make this your last stop.
To work on the options to keep the family together and go over your equipment, let's meet in a Direct Message on this. Please check your Direct Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Maria, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
4 years ago
@chpete2322 the HR24, although an older standalone HD-DVR receiver, still operates fine to this day. Most likely, the hard drive in your HR24 is slowly dying and/or the speed and performance of it is decreasing as the drive ages.
I can also infer that this is the culprit because the HR24 acts up when it records, thus putting pressure on the hard drive.
You will have to call DIRECTV (number in my greeting below) and let them know that your HR24 died. Tell them to get you another HR24, depending on your current equipment. If you don’t mind, could you list all of your current DIRECTV receiver models? Also, HR24s are hard to come by these days so no guarantees on another one. You’ll need to go through Solid Signal or a similar third-party if you MUST have another HR24.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
We will be waiting for you.
Carlos, DIRECTV Community Specialist
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
If they still have any all you will get is an HR24 as a warranty replacement.
(edited)
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chpete2322
New Member
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4 Messages
4 years ago
Thankyou all for your responses. Shannon02 the clearmybox you mentioned is that on the DVR/Receiver? I looked around a bit but did not find anything that looked like that so if you have a location I can look through you point me to I would appreciate it.
thanks again
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Perform a keyword search on the DVR for CLEARMYBOX
The box will reset and rebuild its Guide database. Your recordings will not be deleted.
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